Terms of service

Last Updated: June 23, 2026

Welcome to Dctrm.

This website is operated by Dctrm. Throughout this website, the terms "we," "us," and "our" refer to Dctrm.

By accessing our website, browsing our products, creating an account, or placing an order through https://www.dctrm.com, you agree to be bound by these Terms of Service, together with our Privacy Policy, Payment Terms, Shipping Policy, Return & Refund Policy, and any additional policies referenced on this website.

These Terms apply to all visitors, customers, account holders, and other users who access or use our website or services.

If you do not agree with these Terms of Service, you should discontinue use of our website and services.

1. Store Information

Dctrm is an independently operated online retailer offering women's fashion, dresses, and everyday wardrobe essentials.

Website: https://www.dctrm.com

Email: hello@dctrm.com

Phone: +1 (302) 825-2183

Business Address

125 S Reynolds St
Alexandria, VA 22304
United States

Our online store is securely powered by Shopify, which provides the e-commerce platform that enables us to display products, process payments, and fulfill customer orders.

2. Online Store Terms

By using this website, you confirm that you have reached the age of majority in your jurisdiction or that you are using this website with the knowledge and consent of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

  • Use the website for fraudulent or unlawful activities.

  • Interfere with the security, operation, or functionality of the website.

  • Attempt to gain unauthorized access to our systems.

  • Use automated tools to collect website data without authorization.

  • Upload viruses, malware, or other harmful code.

Violation of these Terms may result in suspension or termination of your access to our services.

3. Product Information

We make every reasonable effort to ensure that product descriptions, pricing, sizing information, colors, images, availability, and other content displayed on our website are accurate and up to date.

However, occasional typographical errors, technical inaccuracies, or omissions may occur. If a material error affects your order, we reserve the right to correct the information and, where appropriate, notify you before your order is processed.

Actual product colors may vary slightly due to monitor settings, lighting conditions, photography, or device displays.

4. Product Availability

Product availability may change without prior notice.

We reserve the right to:

  • Limit quantities available for purchase

  • Discontinue products

  • Modify product listings

  • Update pricing or availability information

If a product becomes unavailable after your order has been placed, we will contact you and offer an appropriate solution, which may include order adjustment, replacement, cancellation, or a full refund.

5. Pricing and Currency

Unless otherwise stated, all prices displayed on our website are listed in United States Dollars (USD).

Prices may change without prior notice.

The final amount charged at checkout may include:

  • Product price

  • Shipping charges

  • Applicable taxes

  • Discounts or promotional offers

If an obvious pricing error or technical issue affects an order, we reserve the right to correct the error or cancel the order before shipment. If payment has already been collected, any applicable refund will be issued to the original payment method.

6. Orders and Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

Receipt of an order confirmation does not constitute final acceptance of your order.

Orders are accepted only after successful payment authorization, inventory verification, fraud prevention review, and compliance with our store policies.

We reserve the right to refuse or cancel any order for reasons including:

  • Payment authorization failure

  • Incorrect billing or shipping information

  • Suspected fraudulent activity

  • Product unavailability

  • Pricing or technical errors

  • Violations of applicable laws or these Terms

If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.

7. Payment Terms

We accept secure payment methods displayed during checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

All payments must be successfully authorized before orders can be processed.

Payment transactions are protected using industry-standard SSL encryption and securely processed through Shopify and authorized payment providers.

Dctrm does not store complete credit card or debit card information on its own servers.

For additional information, please review our Payment Terms.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery dates are provided for reference only and are not guaranteed delivery dates.

Delivery times may vary due to weather conditions, shipping carrier delays, holidays, inventory availability, address verification, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Tracking information will be provided when available.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Eligible items may be returned within 30 days after delivery, provided they meet the conditions described in our Return & Refund Policy.

Refunds are generally processed within 7–10 business days after an approved returned item has been received and inspected.

10. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You agree to provide accurate, current, and complete account information.

If you suspect unauthorized access to your account, please contact us immediately at hello@dctrm.com.

11. Personal Information and Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, including information related to purchases, customer support, website analytics, advertising technologies, and payment processing.

We encourage you to review our Privacy Policy carefully before using our services.

12. Intellectual Property

All content available on this website, including text, graphics, logos, product descriptions, photographs, icons, page layouts, software, trademarks, and other materials, is owned by or licensed to Dctrm unless otherwise stated.

No content from this website may be copied, reproduced, distributed, modified, published, sold, or otherwise used without our prior written permission.

Nothing contained on this website grants any license or ownership rights to our intellectual property or that of our licensors.

13. Prohibited Uses

You agree not to use our website or services for any purpose that is unlawful or prohibited by these Terms.

Prohibited activities include, but are not limited to:

  • Violating any applicable law or regulation

  • Submitting false or misleading information

  • Attempting unauthorized access to our systems

  • Interfering with the operation or security of the website

  • Uploading or distributing viruses, malware, or other harmful software

  • Collecting or harvesting customer information without authorization

  • Using the website for fraudulent, abusive, deceptive, or illegal activities

  • Infringing upon the intellectual property or legal rights of Dctrm or any third party

We reserve the right to suspend or terminate access to our website if these Terms are violated.

14. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dctrm.

These third-party services operate independently and may have their own terms, privacy policies, and business practices.

Dctrm is not responsible for the content, availability, privacy practices, or services provided by third-party websites. Your use of third-party services is at your own discretion and subject to the applicable third-party terms.

15. Advertising, Analytics, and Marketing Tools

To improve our website and better understand customer interactions, we may use trusted advertising, analytics, and marketing technologies provided by Shopify, Google, Pinterest, and other service providers.

These technologies may help us:

  • Measure advertising effectiveness

  • Analyze website traffic

  • Improve website performance

  • Understand customer behavior

  • Personalize advertising where permitted by applicable law

Additional information regarding cookies, advertising technologies, and your privacy choices is available in our Privacy Policy.

16. User Content and Feedback

If you voluntarily submit reviews, comments, feedback, suggestions, photographs, or other content to Dctrm, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for customer service, website improvement, promotional, or marketing purposes, where permitted by applicable law.

You represent that any content you submit:

  • Is accurate and truthful

  • Does not infringe the rights of any third party

  • Does not contain unlawful, defamatory, abusive, fraudulent, or misleading material

We reserve the right to remove content that violates these Terms.

17. Disclaimer of Warranties

We strive to provide a reliable, secure, and accurate online shopping experience.

Although we make reasonable efforts to maintain the availability and accuracy of our website, we cannot guarantee that the website will always operate without interruption or that every feature will remain continuously available.

Our products and services are provided on an "as available" and "as is" basis to the fullest extent permitted by applicable law.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Dctrm shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable order, except where otherwise required by law.

Nothing contained in these Terms limits any rights available to consumers under applicable consumer protection laws.

19. Indemnification

You agree to indemnify and hold harmless Dctrm, its affiliates, service providers, employees, officers, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of applicable laws

  • Your infringement of any third-party rights

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall remain valid and fully enforceable.

21. Termination

These Terms remain effective unless terminated by either you or Dctrm.

We reserve the right to suspend, restrict, or terminate access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise used the website in a manner inconsistent with applicable law or these Terms.

22. Governing Law

These Terms of Service and any disputes arising from or relating to these Terms or your use of our website shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law principles.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, legal obligations, or website functionality.

Any revisions will be posted on this page with an updated Last Updated date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Terms.

24. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Dctrm

Website: https://www.dctrm.com

Business Address

125 S Reynolds St
Alexandria, VA 22304
United States

Email: hello@dctrm.com

Phone: +1 (302) 825-2183

Business Hours

Monday – Friday
9:00 AM – 6:00 PM CT

We aim to respond to customer inquiries within 24–48 business hours during normal business hours.