Shipping policy

Last Updated: June 23, 2026

Thank you for shopping with Dctrm.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.dctrm.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Friday (excluding U.S. public holidays)

Order Cut-Off Time: 6:00 PM CT

Orders placed after 6:00 PM CT will begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing times may be extended. If a significant delay affects your order, we will notify you using the email address provided during checkout.

2. Shipping Destination

We currently ship to addresses within the United States only.

Shipping availability depends on the delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

The estimated delivery time includes both order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Transit Time

United States Standard Shipping

  • Processing Time: 1–3 business days

  • Shipping Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

Unexpected delays may occur due to weather conditions, carrier operations, holidays, address verification, transportation disruptions, or other circumstances beyond our reasonable control.

4. Shipping Costs

We currently offer Free Standard Shipping on eligible orders shipped within the United States unless otherwise stated during checkout.

If additional shipping charges apply, the total shipping cost will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email that includes tracking information, when available.

Tracking information may require 24–72 hours to become active after shipment confirmation, depending on the shipping carrier.

If your tracking information does not update immediately, please allow additional time before contacting customer support.

6. Shipping Carriers and Fulfillment

Orders are shipped through trusted shipping carriers, logistics providers, and fulfillment partners selected according to operational requirements and delivery efficiency.

We work with reliable fulfillment partners to ensure orders are processed and delivered as efficiently as possible.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number (if applicable)

  • City

  • State

  • ZIP Code

  • Phone number

  • Email address

Incorrect or incomplete shipping information may result in shipping delays, returned packages, or unsuccessful delivery.

If you discover an error after placing your order, please contact us immediately at hello@dctrm.com.

Once an order has entered processing or has been shipped, address changes may no longer be possible.

8. Lost, Delayed, or Missing Packages

If your shipment appears delayed, lost, or is marked as delivered but has not been received, please contact us at hello@dctrm.com with your order number and tracking information.

We may ask you to:

  • Verify your shipping address

  • Check around your delivery location

  • Ask household members or neighbors

  • Contact the shipping carrier for additional delivery information

If a shipment is confirmed lost by the carrier, we will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, or inability to receive the package, we will contact you when possible.

Additional shipping charges may apply if reshipment is requested due to customer-provided address errors or unsuccessful delivery attempts that are not caused by Dctrm.

10. Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us at hello@dctrm.com, preferably within 48 hours after delivery.

Please include:

  • Your order number

  • Clear photographs of the item

  • Photos of the packaging

  • Images showing the issue

After reviewing the information provided, we will determine the appropriate resolution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at hello@dctrm.com.

We will make reasonable efforts to accommodate your request before processing begins.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

12. Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact us.

Dctrm

Website: https://www.dctrm.com

Business Address

125 S Reynolds St
Alexandria, VA 22304
United States

Email: hello@dctrm.com

Phone: +1 (302) 825-2183

Business Hours

Monday – Friday
9:00 AM – 6:00 PM CT

We aim to respond to shipping-related inquiries within 24–48 business hours.