Payment Terms

Last Updated: June 23, 2026

Welcome to Dctrm.

This Payment Terms Policy explains the payment methods we accept, how payments are processed, and the conditions that apply when you purchase products through our website. By placing an order on https://www.dctrm.com, you agree to the payment terms outlined below.

1. Store Information

Brand: Dctrm

Website: https://www.dctrm.com

Business Address:
125 S Reynolds St
Alexandria, VA 22304
United States

Email: hello@dctrm.com

Phone: +1 (302) 825-2183

Our online store is securely powered by Shopify, which provides the e-commerce platform and payment infrastructure used to process customer orders.

2. Accepted Payment Methods

We accept the secure payment methods displayed during checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

The payment methods available during checkout may vary depending on your location, device, or payment provider.

3. Payment Authorization

All payments must be successfully authorized before an order enters processing.

After an order is submitted, your selected payment method will be verified through our secure payment providers. Orders cannot be processed or shipped until payment authorization has been completed successfully.

If payment authorization cannot be completed, your order may be delayed, canceled, or require additional verification.

Receiving an order confirmation email confirms that we have received your order request but does not constitute final acceptance of the order.

4. Currency

Unless otherwise stated, all prices displayed on our website are listed in United States Dollars (USD).

If your payment method uses another currency, any exchange rate or currency conversion fees are determined by your card issuer or payment provider.

5. Taxes

Applicable sales taxes are calculated automatically during checkout based on your shipping destination and applicable tax regulations.

The final amount displayed before payment includes the product price, applicable shipping charges, discounts (if any), and any required taxes.

6. Pricing Accuracy

We make every reasonable effort to ensure that product prices, payment information, and promotional offers displayed on our website are accurate.

Occasionally, pricing errors, typographical mistakes, or technical issues may occur. If an obvious pricing error affects your order, we reserve the right to correct the information or cancel the order before shipment.

If payment has already been collected for an affected order, any applicable refund will be issued to your original payment method.

7. Payment Security

Protecting customer payment information is one of our highest priorities.

Our website uses industry-standard SSL encryption technology to help protect payment transactions and personal information during checkout.

Payments are securely processed through Shopify and authorized third-party payment providers. Dctrm does not store complete credit card or debit card numbers on its servers.

8. Failed or Declined Payments

A payment may be declined for reasons including, but not limited to:

  • Insufficient available funds

  • Incorrect payment information

  • Card expiration

  • Security verification failure

  • Bank authorization issues

  • Restrictions imposed by your financial institution

If your payment cannot be completed, please verify your payment information or contact your bank or payment provider before attempting another transaction.

9. Order Confirmation

Once your payment has been successfully submitted, you will receive an order confirmation email.

Order confirmation acknowledges receipt of your order request only. All orders remain subject to payment verification, inventory availability, fraud prevention review, and final acceptance by Dctrm.

If we are unable to fulfill your order, we will notify you promptly and issue any applicable refund to your original payment method.

10. Refund Processing

Approved refunds are processed according to our Return & Refund Policy.

Refunds are always issued to the original payment method used for the purchase.

Depending on your financial institution or payment provider, refunds generally appear within 7–10 business days after the refund has been processed.

11. Chargebacks

If you believe a payment has been processed incorrectly or you have a billing concern, we encourage you to contact us before initiating a chargeback through your bank or payment provider.

We are committed to resolving payment-related concerns promptly and fairly whenever possible.

Fraudulent or abusive chargeback activity may be investigated and handled in accordance with applicable laws and payment provider policies.

12. Updates to This Payment Terms Policy

We may revise this Payment Terms Policy from time to time to reflect changes in our payment methods, business operations, legal requirements, or payment processing providers.

Any updates will be published on this page with a revised Last Updated date. Continued use of our website after changes become effective constitutes acceptance of the updated Payment Terms.

13. Contact Information

If you have any questions regarding payments, billing, or your order, please contact us using the information below.

Dctrm

Website: https://www.dctrm.com

Business Address:
125 S Reynolds St
Alexandria, VA 22304
United States

Email: hello@dctrm.com

Phone: +1 (302) 825-2183

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM CT

We aim to respond to payment-related inquiries within 24–48 business hours.